Warranty Information
Soleil backs all of our flat irons and curling irons with a lifetime warranty, along with a one-year warranty on all blow dryers, blowout brushes, and cordless products.
This warranty does not cover issues arising from misuse or normal wear and tear. Claims related to these issues may be denied by our service team.
Product Registration: To register your product, please use the following link:
You will need the following information to complete registration:
- Product Serial Number: Typically an 11-digit number located near the electrical cord on the tool’s base. If you cannot find it, please enter "CBF”
- Purchase Location
- Purchase Date
- Receipt: Only one image upload allowed. Ensure it shows the product name, date of purchase, and purchase location.
Submitting an incomplete registration may void your warranty and result in claim denial.
Filing a Product Claim:
If you bought your hair tool on www.soleilhairtools.com and it malfunctions within 30 days, initiate a return by choosing "Defective Product." You will not be charged a service fee, and a replacement order will be issued.
If you purchase your hair tool from on www.soleilhairtools.com and it malfunctions post 30 days, file a claim by logging into our Return Portal. Enter the email you used for your purchase, your order number and click "Start Return." Once logged in select "File A Warranty Claim" and select your item to file a claim.
If purchased from a third-party website, register your product first, then file a warranty claim for replacement.
When filing a claim you'll be asked to:
Upload a video or image clearly showing the entire product, including the SOLEIL® logo and the electrical plug. Do not dispose of the damaged tool until the warranty claim is approved or denied. If no visible damage is shown in image/video upload, our service team may request an image or video of the product with the cord cut. Do NOT cut the cord unless instructed.
Warranty Exclusions:
This warranty does not cover damages resulting from, but not limited to, misuse, neglect, abuse, dropping, scratches, product build-up, improper cleaning, unsafe use, wrong voltage, tampering, alterations, attempted repair, incorrect attachment use, cutting or wrapping the cord around the appliance, and normal wear and tear. Removal of stickers, labels, and serial numbers will void all warranty claims. Cutting the cord is only advised when instructed by a customer service representative.
If your hair tool has malfunctioned within thirty (30) days from the original date of purchase, please redeem your warranty via Internet Upload and notate this on the notes form, and provide a picture of the product. Our customer service team will then reach out to you and request proof of purchase. Once this proof of purchase is received and reviewed by our customer service team, the service fee will be waived. If your hair tool has malfunctioned more than thirty (30) days from the original date of purchase, you may redeem your warranty online via Internet Upload.
Please file only one (1) claim per hair tool. Warranty purchases that are invalid or fraudulent will NOT be processed or refunded.
All warranty items are shipped WITHOUT a box. If your original product has been discontinued, we will replace your item with a newer model (if available) or a newer item.
Warranty orders that are returned to us due to an incorrect or invalid address can
Additional Notes:
- Warranty items are shipped without a box. If your original product has been discontinued, we may replace it with a newer model or like item.
- This warranty claim form is for North America customers only. For claims outside the U.S., customers are responsible for shipping, taxes, and duties.
- If a warranty order is returned due to an incorrect address, reshipment will be at the customer’s expense, or the order will be voided.
Soleil cannot guarantee the quality of products sold by unauthorized retailers. Purchasing Soleil products from online sites not legitimately represent Soleil products forfeits this warranty. This includes unauthorized retailers on Amazon.
Soleil is aware of unauthorized parties selling potentially counterfeit Soleil products on Amazon. This communication is to serve notice to our valued customers, retailers, and distributors that Soleil is aware of this issue and actively working to resolve the issues. Please note that Soleil will NOT honor the warranty for any products sold on Amazon by non-authorized retailers.
Service fees may apply. Warranty service fees are non-refundable.